Order status support agent
Answer routine order questions. Hand unusual cases to your team.
For teams that want less repetitive work without losing control.
The problem
Support keeps answering the same delivery and return questions.
What it does
- Answers order status, returns and address-change questions from Shopify data on email and chat
- Hands unusual requests to your team
What it connects to
Shopify · Gorgias · Zendesk · Help Scout · Email
Connections depend on your plans, access and the agreed scope.
What stays with a person
- Returns outside policy
- Address or order changes
- Refunds
A demo with sample data
Using sample orders, ask where a parcel is. Then try an address change and see the approval queue.
No client data or client screenshots are used in this description.
Quoted after a 30-minute call
We agree the workflow, approvals and connections before giving a fixed scope and price.
Try your own numbers
A planning scenario, not a forecast or promised result. Examples are labelled in each calculator.
Questions
How is it priced?
Quoted after a 30-minute call, once the scope and connections are clear.
Who approves important changes?
Your team approves changes to orders, prices and money. Unusual cases are handed to a person.
How do you protect our data?
We use approved data sources and tools covered by a data processing agreement. Access and retention are agreed before kickoff.
Talk through the problem
A 30-minute call. No obligation to hire.